Customer Care at FOW.
It's now easier than ever to get in touch. Ask us any questions, good or bad - we're here to help!
Your experience matters - this is FOW
Here at FOW we take customer care seriously. That’s why we make it really easy to reach out to us.
We roll with the punches and welcome all feedback, good and bad as it helps make us who we are today. Without your feedback we can’t improve and maintain the highest levels of customer care.
That’s why we’re here to help - reach out to our team with any questions you have! Remember you can browse all our vehicles at your leisure, and you can even reserve any car for FREE for up to 48 hours before you visit. That’s why you should choose FOW for your new car.
Because you can buy online or instore, you’ll have our full support and receive a 30 day, unlimited mileage with every purchase. And you can choose to extend this with a great value RAC extended warranty for 1, 2, 3 or 4 years.
Naturally, everyone that buys a car from FOW is invited to share their experience with us. It’s important to understand just what matters to you and tailor our experience around that. Reach out to our customer service teams in Winsford, Cheshire or Trafford, Manchester below and we’ll get those all important questions or complaints answered.
Winsford, Cheshire
Get in touch with our customer care team in Cheshire today!
Opening hours
Trafford, Manchester
Get in touch with our customer care team in Manchester today!
Opening hours
Customer Care Team
Or simply complete the form below and we'll be in touch.
Award winning Car Supermarket - this is FOW.
That’s why thousands choose FOW for their new car - we’ve perfected car shopping for over 60 years.
By the way, we have thousands of models to choose from, each one prepared to the highest standard alongside a tailored approach to customer care.
Of course, at FOW we’re here with you for the journey and have been recognised as one of the most enjoyable destinations for used car shopping. So much so we’ve won awards for our service, customer care and attention to detail to ensure you have the best possible experience.
Retailer of the Year - 2022
Customer Care Award 2022
Digital Initiative of the Year - 2022
Online Consumer Experience of the Year - 2022
Customer Care Award - 100+ Vehicles - 2022
Car Supermarket of the Year - 2022
Social Media Campaign of the Year - 2022
Auto Trader Highly Rated - 2020, 2021 and 2022
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Regulated Complaints Post: Automotive Compliance Ltd, The Factory, 44 Alfred Street, Gloucester, GL1 4DD Telephone: 01452671560 E-mail: [email protected]
If we cannot resolve your complaint within 8 weeks, you may refer your dispute to the Financial Ombudsman Service. This service is free to use. Their consumer helpline is available on 0800 023 4567 or 0300 123 9123 or you can visit their website at www.financial-ombudsman.org.uk