Distance Selling - Terms and Conditions

If you have had no face to face contact and do not view your vehicle on our premises prior to collection / driving the vehicle away, after signing the finance agreement or paying for the vehicle in full then you are given a 14 day cooling off period, where you may return the vehicle to us and receive a refund or an exchange for a different car.

Your request must be made in writing and you may do this using one of the following methods:

By post: Fords of Winsford, Wharton Retail Park, Weaver Valley Road, Winsford, CW7 3AL.

By email: [email protected] 

If you wish to exercise your right to return the vehicle within the first 14 days, then you will be charged a fair usage fee of £1.00+VAT per mile (after the first 150 miles) travelled in the car since you have taken ownership.

You will also be liable to cover any charges incurred in getting the vehicle back to us.

The vehicle must be returned to us in a clean condition and during business hours within 48 hours of you requesting the refund.

Upon receiving your vehicle, we will inspect the car to ensure it is in the same condition as when it left. Any damaged caused to the vehicle will be deducted from your final refund. Your right to cancel is lost if you alter the vehicle in any way. 

During the time you own the vehicle, you are liable for any insurance claims and any road traffic offences which are notified to us as the registered keeper of the vehicle together with any penalties applied by law for the commission of any such offences. 

No refund will be made until we have inspected and signed for the vehicle.

Your refund will be made within 14 days of the vehicle being returned to us.