"I can only say that purchasing a car from FOW was exactly what I had expected - a pleasant greeting from the reception staff who provided just the information I needed and a valuation for my car. After looking at the cars I was interested in a chat and test drive with salesman Keith Stokes who could not have been more helpful and informative I purchased a VW CC. Four days later I called to collect my new car and the handover made by Malcolm Wilkinson was smooth and efficient. I would certainly recommend FOW if you are looking to purchase a new car."
Mr Anthony Priest from Davenham, Northwich
"I bought a Land Rover Freelander from Fords and had a small brake problem. The after sales service was fantastic I can't praise them enough. The car was taken back to Fords and I was given a courtesy car. They kept me well informed of what was going on. The car was returned two days later. The service I received was second to none and went much further than I had
expected. I have bought three cars from Fords in the past 12 months and will always make them my first choice in the future. Well done Fords and keep up the good work."
Mr Richard Long from Wallasey, Merseyside
"Bought a Mercedes back in September, had a minor fault which on investigation turned out to be a major fault. Cannot fault FOW, the customer service I received was first class, picking my car up from work, providing me with a courtesy car and returning my car fuelled, cleaned and repaired with a full apology, even though the fault deveoped after sale and couldn't have been foreseen. Many, many thanks to Lee and Brian who couldn't do enough to help"
Mr Chris Dillon from Upton, Wirral
"I recently collected my new car from Fords of Winsford. Having shopped with them two times before I knew what to expect.
The customer service was fantastic. I went down a couple of times before making my choice. I was able to reserve keys online and I also found the online chat a useful feature on the website. Communication has been fantastic I was made to feel a valued customer right from the start of the process. Whoever I spoke to and through whatever medium (email / phone / face to face) were friendly and informative."
Colin Bradley from Cheadle Hulme, Cheshire
"I've recently purchased my fourth car from 'fords of Winsford', Service was professional yet friendly. 'FOW' even fixed a fault - no questions asked - free of charge; even though they didn't need to as it was outside the warranty period - how good is that! My next purchase(s) will absolutely be 'another one from Fords of Winsford please'. Keep up the good work guys! - the customers really do notice the difference..."
Mr Kelvin Craik from Congleton, Cheshire
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